Coaching & practical trainings

• Module 1/3: Iean Introduction & Process Optimisation
• Module 2/3: 'Man' in a Lean organisation & Operational Excellence
• Module 3/3: Kaizen
• Lean in 1 day.

Lean Introduction & Process Optimisation

In this first module you’ll become familiarised with the world renowned ‘best practices’ in a Lean environment where you’re stimulated to recognise/acknowledge improvement opportunities in your own professional environment. You’ll find out Lean actually means ‘common sense applied in a professional environment’. Some of these ‘best practices’ are: making processes run smooth and swift, a philosophy of continuous improvement, aiming for quality, avoiding wastes, putting the customer at the centre where the employees are the most important assets. Interactively, with lots of guided workshops, we go through all stages, from process mapping the as-is, to waste identification, up to defining and implementing the ‘leaned’ process, including end-to-end process management.

Programme

1. What is Lean and what is it not?
2. The origins of the Lean method
3. Why Lean?: the main reasons to implement the Lean method
4. Why is Lean such a powerful tool?
5. By, for and with all the employees/workers
6. Standardization: the best way to enable flexibility
7. Embrace problems positively because they conceal hidden opportunities
8. Visualization: a picture is worth a 1000 words
9. Performance follow-up (teams and processes)
10. Customer: minimum requirements, expectation, satisfaction
11. Capacity management: best possible division of labour
12. Knowledge management: invest in your people
13. Continuous Improvement, a philosophy
14. 5S: no more searching required
15. Processes:
    1. 1. Different types of processes
       2. The ideal process
       3. Pragmatic approach to sustainably improve processes (across departmental boundaries)
       4. How to make a process map
       5. Why 90% in processes is waste & how to recognise it.
       6. Examples of wastes in a service oriented environment
       7. 3 types of process activities
          1. Added Value
          2. Non-Value Adding steps
          3. Mandatory, obligatory activities
       8. ‘Time’ in a process
          1. Throughput time >< handling time
          2. Takt times >< cycle times
       9. Balancing workload in a process
16. Fool proofing (Poka Yoke)
17. First Time Right >< (unseen) cost of inferior quality
18. Process Management in reality