Every organisation is confronted with operational issues, resulting in a host of negative consequences: additional efforts (rework), delays, increasing costs, bypassing standardised processes, and even customer dissatisfaction, etc.
Worse is when an issue is recurrent; every time the problem surfaces, you are confronted with its negative (and often demotivating) operational consequences.
The Lean-way of handling operational issues is founded on the principle of implementing sustainable solutions (or countermeasures) so that the problem does not happen again. Sustainability implies that your solutions or countermeasures actually work for a long(er) period of time, in contrast to quick-fixes that often turn out to be ineffective, inefficient, and unsustainable over a longer period of time.
The methodology is extremely effective if performed correctly. We have –successfully - applied this in numerous types of teams and organisations.
Whether you ask us to facilitate Kaizen sessions, or to train people in this methodology, it always comes with an elaborate and detailed step-by-step guide, which serves as a reference afterwards. It is a practical, pragmatic toolkit containing a step-by-step explanation what to do, in which sequence, and how
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